Over at the consumerist there is a story running on how Sprint screwed over a US soldier (I am sure it is not an isolated case either) .

"Sprint thanked Ryan for his tour with the Navy by charging him $0.75 per minute for airtime, resulting in a $500 bill. When Ryan complained, Sprint's customer service representatives called him irresponsible, and gently explained that they couldn't care less about his problem." - read the full story

After all Sprint screws customer on a daily basis including me (got me for over $50,000.00). Read my story and the open letter I wrote to Dan Hesse the Chairman and CEO of Sprint Nextel.

What's next Sprint? Are you going to screw over NASCAR fans too? Doh, I imagine you are already doing that. I bet you give folks who complain loud enough your heavily discounted Sprint Employee Referral plan (SERO).

I guess GREED is the driving factor at Sprint, not the customer.

Update May 25th, 2008 - I did some "Googling" and it appears that Sprint outsources it's call centers (ie: customer service) to a company called Alorica www.alorica.com. I imagine such things as this issue are caused when companies outsource one of the most important aspects (customer relations, support and service) to outside companies.

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