Saturday, July 05, 2008 8:38 AM |
Humor
You order a beer but won't actually get it until next year.
When you do get your beer, it will only be half-full. When you complain about this, you get charged extra.
You are promised that the next beer you get will not only be full, but will actually brew you more beer. This turns out to be false.
You still only get half a beer in a slightly different color of glass. You will probably need to learn how to drink all over again.
Your glass of beer will explode at random intervals. Far from being seen as a fault, this is described by the bar staff as an "undocumented feature." You are assured that the next beer you receive will not explode. Of course, it will and it does.
You can talk only to people who are drinking the same beer as you.
You can order a different drink, but you will have to go to another bar.
You've heard that there is another beer called "Linux Real Lite", which is tastier, comes in a nearly bottomless glass, and is free. But you can't drink it because you'll lose your job. Strangely, you'll keep your job if you continuously get upset at MS-Bar.
You can become a MS-Beer expert by paying the bar lots of money and then taking a test in which you lie about how good the beer is while overlooking all its faults.
The bar releases Vista-Beer, but it is so big that it won't fit on your table. You will have to buy a new table. The glass is still only half-full.
For some obscure reason, you keep drinking at MS-Bar.
Read more funny jokes and humor at Fun Meme
Wednesday, July 02, 2008 5:02 AM |
Social
StumbleUpon
Social Networking
Social Bookmarking
On Monday StumbleUpon many users experienced a problem with stumbling and accessing their own SU page. Users may have seen a message that they have been locked out due to "Maximum Password Attempts".
Stumblers could not log in, nor could they access the help forum to contact the StumbleUpon staff.
The StumbleUpon engineers had rolled out a security update sometime Sunday evening or Monday morning that caused the issue.
The issue seems to have been fixed as of 2:14am on July 2nd.
"Update: the guys have made some changes to the machinery.
Please try clearing cookies (for "http://www.stumbleupon.com" - restart your browser - and try again. Should be OK now, but please let us know if you have further problems. We'll be here... (and watching Feedback, etc).
Please pass the word if you are in contact with other members who have been affected by this problem."
Being that I develop Internet applications I have much sympathy for the StumbleUpon staff and engineers. Many times we have found a show-stopper bug after deploying an application or update. It happens to all developers, it is akin to a Murphy's Law thing.
The folks at StumbleUpon fixed the issue quickly and I applaud them for their hard work and the ability to work under stress. With 5 million StumbleUpon users, I can see where an feature ends up being a bug that affects many.
Great work fixing it guys!
Monday, June 30, 2008 7:41 AM |
Social
StumbleUpon
Technology
Social Networking
Social Bookmarking
Since around June 27th or 28th StumbleUpon has several issues, ranging from slow stumble interface load-times, the inability to send items or messages to friends and Stumbles not showing up. Also many users are seeing error messages about invalid authentication, cookies and computer clocks being too fast.
It appears that an update caused much of the issues and several suggestions have been made to get rid of the issues.
I love StumbleUpon and am glad they have a staff that stay on top of things, such as fixes. In the SU help forum several Stumblers and SU staff have posted suggestions on fixing the issues.
Here are several suggested fixes:
1) Clear your browser cookies and cache, then sign out and sign back in.
2) Uninstall your current toolbar and install the latest beta of the toolbar.
3) Use CCleaner
4) disable or update the NoScript add-in, if you have it installed.
I hope this helps my fellow Stumblers that might be aware of the issues over the weekend.
The SU engineers say the fixes are in, but some users may still be having issues.
Friday, June 27, 2008 6:34 AM |
Humor
Technology
Their #1 product would be Microsoft Winders.
Instead of an hourglass icon you'd get an empty beer bottle.
Occasionally you'd bring up a window that was covered with a Hefty bag.
Dialog boxes would give you the choice of "Aw-right" or "Naw".
Instead of "Ta-Da", the opening sound would be Dueling Banjos.
The "Recycle Bin" in Winders would be an outhouse.
Whenever you pulled up the Sound Player you'd hear a digitized drunk redneck yelling "Freebird!"
Instead of "Start Me Up", the Winders theme song would be "Achy Breaky Heart".
PowerPoint would be named "ParPawnt".
Microsoft's programming tools would be "Vishul Basic" and "Vishul C++".
The Winders logo would incorporate the Confederate Flag.
Microsoft Word would be just that: one word.
New Shutdown sound: "Y'all come back now!"
Instead of VP, Microsoft big shots would be called "Cuz".
Hardware could be repaired using parts from an old Trans Am.
Microsoft Office replaced with Micr'sawft Henhouse.
Four words: Daisy Duke Screen Saver.
Well, the first thing you know, old Bill's a billionaire.
Spreadsheet software would include examples to inventory dead cars in your front yard.
Flight Simulator replaced by Tractor Pull Simulator.
Microsoft CEO: Bubba Gates.
Instead of computer golf, the game of choice would be:
a. Interactive WWF Rasslin' (That's wrestling for you culturally deprived types).
b. Beer bottle toss at roadsigns.
c. Mud Boggin'.
d. 'Bacca spittin' at insects.
Instead of MS "virus scan", it would be MS "Cootie Rinse".
Solitaire would offer choice of "number of players".
Icon for mail trashcan would be shaped like a Dumpster.
All shapes in Tetris would be same-sized squares.
More Technology Humor
Thank You for Your E-mail
Microsoft Tech Support - Humor
Employer Speak (Definitions)
Want a good laugh? Visit FunMeme
Friday, June 06, 2008 6:54 AM |
Blogging
Technology
I hate scammers. Especially Craig's List scammers. It doesn't take a rocket scientist to catch one trying to scam someone.
I recently bought a used G4 MacBook to replace on older G4 tower Mac (bad power supply, but that's another story). In any case I have a 5 month old Dell XPS M1730 17" laptop that I have no use for as the MacBook serves well as a notebook and as a desktop computer when connected to my Apple Cinema display, keyboard and mouse.
Back to the story. I post my ad on Craig's list. And it clearly states "CASH ONLY. Must pick up in person, no exceptions. Any emails requesting other forms of payment or shipping will not be responded to. I work and live in Statesboro Georgia, so you will have to come here to see the laptop."

Someone contacts me this morning, states they want the laptop, but then attempts to take control and tell ME how they will pay and how it will be shipped, even though I clearly state that it is cash only and that the laptop must be picked up in person.
This is a classic ruse used by scammers to dupe unsuspecting sellers. Western Union is especially a No-No when selling on Craig's List.
From the email I received from llbts7@aol.com
"Thanks for swift response i am highly interested in the item but i want to pay through two(2)mode of payment the first one is via western union money transfer if u are ready for that get back with the details of how i can send it to you and the second one is via paypal and if interested in that kindly get back with email payapl account for fast payment and i am sending the item international for my business agent and i will adding $150 for shipping cost thanks hope to hear from you soon."
These scamming idiots use the same ploy nearly every time. I have posted probably 40 ads on Craig's list and on every single ad I get one or more scamming morons trying to steal from me.
Craig's List is an awesome way to sell items without having to pay a fee (as opposed to eBay fees). You just need to be ever vigilant and NEVER allow a potential buyer to set the terms of the sale. Anyone that tries to tell you they will pay via Western Union, etc. and you must ship it, etc., that they will pay extra for shipping, etc.
Delete the email and forget about it. It is a SCAM.
I have also ran into several scammy sellers on Craig's List. They will post an ad in a major city list on Craig's List, when you respond they will make an excuse of being out of town or out of the country visiting family (or something similar), then they will tell you they have the product with iSold or some other outfit and they will ship it to you. BEWARE of this, 99.999% of the time the seller is a scammer and the scam ads will generally involve high priced computers or electronics.
Hopefully AOL will do something about this scammer. I did report them to abuse@aol.com (who knows maybe they will cut him off from the Internet).
Has anyone tried scamming you on Craig's List? If so how did you figure it out or how did you catch them?
Tuesday, May 27, 2008 5:40 AM |
Yahoo Buzz, is definitely interesting. However with that said it isn't much to it in regards to social media or social news. Sure, you can "buzz up" or "buzz down" (vote up or down) an item as a registered user.
The problem is though, that is where the social part stops. Yahoo Buzz is still basically a one way communication with the users. There isn't much in the way of two-way communication or participation happening.
Until Yahoo opens up Buzz more and allow more user participation it is destined to be yet another news site with a couple of bells and whistles.
I do honestly believe that if Yahoo were to allow submissions by users (the public) it could stir more interest and more traffic and more return visits.
Currently Yahoo Buzz, isn't much different than the regular Yahoo news or Google news, so why would anyone break their normal surfing routine to see the same content on a different area of Yahoo? I don't see it happening, at least by any noticeable means.
Even Google news will pull news from sources other than big media. I know as my Designer Today news gets pulled every few minutes by Google news (kind of makes me wonder when Google news will become a full-blown social news destination). Bet you won't see the Designer Today news items being included in Yahoo Buzz. It's not my fault that Yahoo or Yahoo Buzz doesn't include it. It's because Yahoo is so closed. Nothing more, nothing less.
Locking submissions to only certain high profile sites, is nothing more than a proverbial circle-jerk between news destination giants and news media portals. It's pretty much an elitist alpha male mentality happening on Yahoo Buzz.
One thing that Mixx, Digg, Reddit and Newsvine and the other variations of these sites has working to their advantage is that all of them encourage visitor participation beyond voting news items up or down. Everyone can participate (submissions, comment and voting), and that is ultimately a good thing.
Social media and networking is about two way communication and participation. Yahoo, seems to have the air of traditional TV and print, that being a top down, one way form of communication. Users want to be part of something (hence why social networking is so popular). As humans it is in our genes to be sociable.
I personally don't care a whole lot about the ability to comment on items unless it is something I am *very* interested in or that I have a strong opinion about, but it would open up the communication barrier if *all* users could submit news items.
I bet if you were to take Yahoo Buzz and make it completely separate it from the Yahoo portal (a standalone destination and a non Yahoo URL), it would sink like the Titanic.
All you have to do is take a quick look at Mixx, Reddit, Digg and Newsvine traffic to see that indeed more involved user participation does work.
Just think for a moment. How many times have you seen something about Yahoo Buzz in social media since it was launched to the public? There doesn't seem to be much "buzz" about Yahoo Buzz.
It doesn't take a rocket scientist to see that the more involved a user is the more traffic and return visits a site will have. Merely voting up or down and article isn't going to cut it in social media or social news.

What's your opinion of Yahoo! Buzz?
Monday, May 26, 2008 4:40 AM |
Humor
Technology
You restart Internet Explorer more often than you click your mouse buttons
You can't watch a video because Media Player freezes up... Every time
User Access Control (UAC) pops up so much that you can do anything productive. At all.
You can only find one lousy Vista theme, even though you bought Vista Ultimate
File copying and network transfers take so long, it would have been quicker to load Linux on your laptop (from scratch) and copy the files to a flash drive and walk down to the server room and copy them onto the file server.
Popup balloons appears for every
$*#@ing thing, and you can't click anything you are working because the focus always changes to them.
Windows update insists on rebooting your computer whether or not you are in the middle of creating an important document.
Dialog boxes blank out if you have email, Internet Explorer and one other application open.
You gave up trying to install a network printer
You have to delete or copy off 90% of what you had on C drive to install Vista, which required you to restart the Vista setup 8 times to remove enough files.
Half of your peripheral devices do not work as there are no Vista drivers
You begin to dream about buying a new Mac because they Just Work
You fantasize about moving your fortune 500 company over to Linux or Macintosh because everyone wasting so many man hours trying to figure how to actually use Vista
Application window sizes never remember your preferences, you set them to open full screen and they insist on open in tiny windows that even flies have a hard time seeing the content of.
You lose internet connectivity 15 or more times a day because Vista thinks you are on a restricted network.
All applications run 75% slower than they did on any previous version of Windows.
You feel the urge to toss your PC through the window more than 5 times a day.
More than half of the applications you use every day just go Poof, you reboot 30 times a day and they still go Poof
You begin to actually believe the email you received stating that Microsoft employed a room full of monkeys typing on typewriters to write the source code for Vista.
Unbuntu Linux is suddenly seems like a good idea for your workstation
You wonder why Microsoft released those animated Dream Scene desktop backgrounds that only support a couple of resolutions, which pisses you off after having shelled out so much money for the Ultimate version of Vista
You start feeling like a dumbass for believing all the Vista hype, even when your geek friends told you to stay away from Vista.
Do you have a Windows Vista annoyance? Post it in the comments.
Saturday, May 24, 2008 7:14 PM |
Blogging
Technology
Over at the consumerist there is a story running on how Sprint screwed over a US soldier (I am sure it is not an isolated case either) .
"Sprint thanked Ryan for his tour with the Navy by charging him $0.75 per minute for airtime, resulting in a $500 bill. When Ryan complained, Sprint's customer service representatives called him irresponsible, and gently explained that they couldn't care less about his problem." - read the full story
After all Sprint screws customer on a daily basis including me (got me for over $50,000.00). Read my story and the open letter I wrote to Dan Hesse the Chairman and CEO of Sprint Nextel.
What's next Sprint? Are you going to screw over NASCAR fans too? Doh, I imagine you are already doing that. I bet you give folks who complain loud enough your heavily discounted Sprint Employee Referral plan (SERO).
I guess GREED is the driving factor at Sprint, not the customer.
Update May 25th, 2008 - I did some "Googling" and it appears that Sprint outsources it's call centers (ie: customer service) to a company called Alorica www.alorica.com. I imagine such things as this issue are caused when companies outsource one of the most important aspects (customer relations, support and service) to outside companies.
Friday, May 23, 2008 12:05 PM |
Blogging
Humor
Technology
All Five Mobile Phone Companies on Sprint Really Sucks - Does This Mean Alltel Will Run a New TV Commercial This Weekend?

Someone be sure to say hello to Chad for me!
Here's some Sprint Jokes for you...
I also heard (rumor) Sprint is cutting costs (due to their stock being rated as junk). All Sprint employees who work overtime have the option of choosing more minutes on their Sprint mobile phone or Sprint stock, seems most of them are opting for the extra minutes for some reason. Also rumored that Sprint executives are now using Sprint stock for toilet paper.
How many Sprint executives does it take to screw in a light bulb?
None, they are still busy trying to find their way out of a wet paper sack.
Why did the Sprint customer cross the road?
To get the heck away from Sprint nickel and diming them to death.
What do you call the next iPhone killer?
Anything but Sprint's Samsung Instinct (SCH-M800).
How do you recognize a Sprint employee when you see someone?
HINT: Look for the ankle monitor on their leg.
What makes a sound like SSSsssssssssssssssssssssssssttttthhhhoooooppppp?
Sprint Nextel's stock tanking today. (NYSE ticker: S)
How easy is it to get Sprint customer support?
We don't know the Sprint customer service reps get angry and hang up on us.
How can you tell a Sprint sales representative is lying to you?
Their lips are moving.
PS: the dan@sprint.com email address is an auto-responder, no one reads them. It is a stupid marketing trick to make customers think they can actually tell someone at Sprint something. If you email them you will get a form letter (boilerplate) response. No real humans here folks, if you sent email to dan@sprint.com then you are as gullible as they come.
Just heard a rumor about a new Sprint promotion. You get (FREE) 550 shares of Sprint stock with every two year (nickel and dime you in fees) contract you sign.
Read the full story of how Sprint screwed me for over $50,000.00
See also ValleyWag Sprint Customer Goes Biblical over Charges
Thursday, May 22, 2008 6:35 PM |
Blogging
Technology
"Fitch currently rates both Sprint Nextel's issued default and senior unsecured ratings at "BB+," which is considered junk status.
Fitch said it considered past deterioration in credit metrics, consumer sentiment and Sprint Nextel's competition when deciding to affirm the rating. Sprint Nextel's first-quarter operating performance met lowered expectations as well, Fitch said in a statement." - CNN Money
Business Wire Press Release
Sprint Nextel NYSE stock ticker: S
RELATED
Sprint Gouges Small Business for over $50,000.00
Thursday, May 22, 2008 6:16 AM |
Blogging
Technology
May 22, 2008
Mr. Dan Hesse, Sprint Board of Directors, et al.
As you may be aware, I recently had discovered that I had overpaid Sprint for dedicated Internet access (DS3 access). I gave your company many opportunities from 2004 to 2008 to rectify the price charged. Each time I asked about the rate, I was advised by your sales representatives that the price had gone up, and that I would have to pay more should I sign another agreement with Sprint. I finally recorded a telephone conversation with Mr. Ron Schober and caught him lying to me.
You see I am an honest man that runs an honest business. Two months ago, Amazon.com overpaid me $9,800.00 for monthly sales on two of my books. Rather than not say anything and just keep the money (kind of what Sprint has done with the overpayments from me) I contacted Amazon.com and inquired about it. It was indeed a mistake and I sent Amazon a check for what they overpaid me. I have ethics and morals. I would not even consider taking money that I did not earn. I can sleep at night and do not stress about my business because I don’t take advantage of customers to make a buck. I don’t have to worry about what goes around coming back around to me, as I do not deliberately do wrong. I am not saying that you or Sprint deliberately do wrong, but as they say: if it walks like a duck and talks like a duck, it must be a duck.
I have had many correspondences with former Sprint business customers that also discovered that Sprint had been overcharging them for services. I see quite a pattern of mis-billing, gouging, lying sales representatives, etc.
One person advised me it took two years to finally convince Sprint to pay the $12,000.00 that was overpaid to your company. It appears that I am not the lone complainer regarding being “gouged” by Sprint. It does appear though, that I am the only person to become so vocal about being overcharged.
From my point of view, Sprint comes across as arrogant and doesn’t seem to care too much for its reputation or its customers. You lost over a million mobile users and continue to operate with a “so what” attitude. It is almost as if Sprint is trying to shed itself of mobile phone users and divest itself of consumer revenues. Is Sprint moving towards being only an infrastructure provider? It seems to me to be the case. Even then with your poor customer service you won’t have many infrastructure customers either.
Sprint customer service is abysmal. Since this issue between myself and Sprint began I have been researching complaints. The number of angry and dissatisfied customers and employees is staggering. Maybe up in your glass tower your have been insulated from the real problems at Sprint. I do not know but I can assure you that if Sprint continues on the path you have chosen Sprint is doomed to failure.
I really dislike having to erect sucks.com websites and I only do so when all reasonable efforts fail with a company. To date I have had only one company refuse to do anything after I erected a sucks.com, with that being said that company and its board of directors are involved in a class-action fraud lawsuit, so I imagine they have more important things to worry about at the moment.
Sprint needs to get back to basics. I am referring to customer service and support. Sprint fails miserably with customer concerns and problems. Without customers you have no revenues (think about that for a moment). Ignore the customers long enough and you won’t have to worry about how to turn the company around as there will be no company. If you want Sprint to succeed I suggest that you take care of what puts money in your pocket. Customer care should not be a cost line item in your accounting system.
With that being said, you and Sprint should do the right thing and refund what I overpaid your company. I am not going to throw a bunch of threats around, however every visitor to Sprint-Really-Sucks.com is potentially one less customer for your company and I imagine many will tells others, who will in turn tell others, so on and so forth. The dislike for Sprint will grow geometrically and eventually hit critical mass.
If Sprint had addressed my issue immediately this whole “Sprint Really Sucks” could have been an opportunity to show your customers that you do care, would have gone a long way in terms of goodwill, and would have perhaps bumped you up a bit in overall customer satisfaction. If customers feel that a company cares and will attempt to help them with their issue they are more likely to hang around long-term. Unfortunately it seems that Sprint doesn’t care about customers they way they should be. If Sprint had there would not be a mass migration away from Sprint to other telecommunications companies.
I can only hope that you or someone on the Sprint board of directors see that the Sprint needs a complete overhaul of its customer support and get back to basics (the customers).
Even business customer support is failing. When I pulled the plug on my Sprint data circuits in April of this year it took three full days before Sprint called to see if there was a problem, in years past I could pull a circuit offline and within 30 minutes Sprint would call to see if there was a problem. Big difference it seems between then and now.
Building a new WiFi network isn’t the cure-all for Sprint. If you don’t have any customers to use it how are you going to profit off of such a venture? I guess you could shed all of your consumers and rent the WiFi out to other companies. Why not let them make all the money, right?
It is sad to see that Sprint has fallen on such hard times, however Sprint employees and polices caused that. You only have yourself to blame for that one. I used to be a happy customer and I used to tell people about Sprint services. I guess you can imagine I stopped doing that a while ago. I imagine a majority of your former customers feel the same way.
There is a well-known saying that a happy customer at most tells a couple of people, but an angry customer will tell the world, or at least anyone that will lend an ear. In effect, Sprint is helping itself to losing customers but not addressing their needs. Think about that one for a bit.
In the event that Sprint does not rectify my overbilling issue, I will continue to draw attention to the fact that Sprint does gouge business customers, mistreats their consumer customer base for as long as I breathe.
The choice is up to Sprint. Would they rather satisfy a former customer and get a little good publicity or continue as you are now and continue to have your reputation erode and show just how stubborn and arrogant your company still is?
In closing I want to quote one of my favorite verses in the Bible (Proverbs 1:23-27)
“If you had responded to my rebuke, I would have poured my heart out to you and made my thoughts known to you. But since you rejected me when I called and no one gave heed to my outstretched hand, since you ignore all of my advice and would not accept my rebuke. I will turn and laugh at your disaster; I will mock you when calamity overtakes you – when calamity overtakes you like a storm, when disaster sweeps over you like a whirlwind, when distress and trouble overwhelm you.”
I know what you are probably thinking. How can I (Allen Harkleroad) call myself a Christian setting up a website like this. Just because I am a Christian, does not mean I must allow people and companies to take advantage of me. Remember Jesus himself kicked over the tables of the moneychangers and drove them out of the temple (Matthew 21:12-17).
You reap what you sow…
With that, I close.
Regards,
Allen Harkleroad
CEO
GMP Services Inc
Statesboro GA
Read the full story at www.sprint-really-sucks.com
Monday, May 19, 2008 8:58 PM |
Social Media
Blogging
Technology
Social News
It appears that several blogs and online publications are picking up my story about how Sprint Nextel gouged me for around $50,000.00. Stacey Higginbothom over at gigaom so eloquently states the story (In the Red? Sprint Says Gouge the Customer) that I am almost jealous of her writing skills (kudos to Stacey).
Valleyrag, err I mean Valleywag also picked up Stacey stories, however the information they posted wasn't quite correct. Sprint Charging 300 Percent Premium on T1's.
From the gigaom article comments
"So it’s OK for Sprint to stretch the truth, lie, and charge you too much for something because you expect people to do “due diligence” to figure out Sprint is ripping them off?
This is a reason why I am no longer a Sprint customer and lots of other people have moved on to other companies leaving Sprint with some pretty bad churn issues: if you have to do “due diligence” on a major firm like Sprint to catch lies, mistatements, misrepresentations, etc. then they shouldn’t be in business which is the direction they’ve been headed in for some time now. Honest companies keep customers. So if Sprint isn’t honest, it’s the customers fault for not doing “due diligence”. Now Sprint must pay the piper since they aren’t honest and too many people have figured it out." - gigaom
I like to use an electric company analogy. When I pay my electric bill I don’t have to worry about it as I am paying the current rate, and so is every customer that uses the same electric company. We don’t discover down the road that we are paying more per kilowatt than our neighbors. What the problem is they (SPRINT) has gotten away with it for so long that it has become standard operating procedure to stick it the customer and leave it up the to the customer to catch them. Perhaps there needs to be even further regulation of the industry to ensure that gouging doesn’t happen.
The reason why the electric company (local cable, local phone companies, etc.) doesn’t charge one customer and another customer something different is because all the customers are local (regional, etc.) and can talk to each other and compare notes if you will. Dedicated access companies such as Sprint has customers that are spread out and I am guessing that Sprint is taking advantage of the fact that these customers aren’t close enough to discuss services, therefore their is less scrutiny of it’s pricing. Well I aim to keep the cat out of the bag and perhaps help other current and potential customers from getting the bad end of the stick like I did with Sprint.
Due diligence shouldn’t fall on the customer, but on the company itself. Sprints sales reps lied to me 4 or 5 times about the cost when I asked about it, and actually told me the price would go up if I signed another agreement (thank God I didn’t ever sign another and went month to month). Agreed, I should have followed up on this a lot earlier, the fact of the matter I didn’t, however that doesn’t give Sprint the right to screw me long and hard.
Thanks everyone for helping bring light to Sprint's dishonest business practices and their lying sales representatives. Keep up the great work!
Read the full, unadulterated story about Sprint at www.sprint-really-sucks.com, it quite a good read (also a MP3 audio of a call to Sprint and catching them lying).
Allen
Sunday, May 18, 2008 5:10 AM |
Social
Web 2.0
Social Media
Digg
Mixx
Blogging
Humor
Viral
StumbleUpon
Iminta
Orkut
Facebook
MySpace
Social Aggregation
Virtual Social
Twitter
MyBlogLog
Technology
Popularo
Yahoo
Social Search
Social Networking
Social News
Social Bookmarking
Lifestreaming
I can personally tell you what the power of social networking is amazing. Back before the advent of of social networks and social media an individual consumer would work days, weeks and perhaps years to spread the word out about something.
Large companies have failed to see that with social networks individuals can literally reach millions with a simple click of a submit button. Now that Social feeds (i.e. lifestreaming) has become popular the message can be spread across the globe in mere minutes or least within days.
I have in the past had to bring attention to the failings of some very large companies, and in the beginning most tried to ignore the issue in the hopes that it would go away. Of course it didn't and through the use of social media my messages were read and responded to far and wide.
With that being said I also learned that there are two kinds of companies. Those that do the right thing and keep their reputation in good order and then there are those that don't care about their reputation and have it slowly erode out from under them.
Back in 2007 I took Dell to task over some billing issues and a defective laptop. It took a while for them to come around and realize that by ignoring the problem it was tarnishing their reputation. I ended having to build a sucks.com (suckstobedell.com - note this domain is not active but is still registered to me). Michael Dell himself became aware of the problem and the problem was fixed to my satisfaction. My apologies to Dell for dredging this up again, it is only for illustration purposes. Did you know that Dell has a consumer advocates (like John Blain) that actually resolves issues for customers that have been given the run around? I will have to say that Dell does have a vested interest in keeping it's reputation bright and shiny.
Then you have some companies that you have to embarrass after they attempt to use empty and baseless legal threats to shut you up. I can't mention one company by name as we have a settlement agreement, but let's just say it is a 42 billion dollar building supply company. They ended up having to hire an attorney (William "B.B" Smith) from Jones Day in Atlanta to settle with me. He is a well known trademark litigation attorney. I still can't figure why they hired him to settle with me, as they could have settled with me directly and saved the attorney fees. Mr. Smith was quite enjoyable to work with. Pity it had to go that far. Anyway my problem got fixed.
Then there are companies like Sprint (see www.sprint-really-sucks.com) and Northern Leasing Systems (see www.northernleasingsystemssucks.com) that ignore the fact that they did wrong and think the problem will just go away. What they haven't realized yet is that one happy customer will tell maybe 5 or 6 people, but an angry customer will tell everyone they can about how bad they were treated. Very anti-reputation for sure. In my case, I will reach millions and millions before it is all said and done. Oh and I guess I neglected to mention my little conflict with AMD / ATI (suckstobeamd.com and suckstobeati.com - they aren't active any more as the issue was finally addressed, but the domains are still registered to me) I had to call them out about a Radeon "Certified for Vista" video card that didn't work with Vista. Actually the card didn't even run well on XP
I just recently (in the past two months) had a problem with FedEx. I fired off a simple email to the FedEx board of directors, that very evening I received a call from FedEx corporate and they fixed the problem. I didn't even have to put "it" out on the social networks to get their attention. FedEx wants their reputation squeaky clean and I applaud them for that.
Social Networking and Social Media can reach tens of millions of readers (i.e. potential customers) and these stubborn and/or arrogant companies fail to realize that one person can have a profound effect on their business and reputation.
Today, via social media tools the individual consumer can wield power than even the largest companies on the planet cannot stop. Social media gives the consumer power it never had before in history. Social Networking turns those weeks, months and years into days. My point is that social networking and social media takes the power away from arrogant companies and gives the power back to consumers.
Feel free to comment on this post, I would love to read your feedback!
Saturday, May 17, 2008 9:22 AM |
Social
Web 2.0
Social Media
Blogging
Humor
Viral
Technology
Social Networking
Social News
Social Bookmarking
Advertising

Now Read how Sprint Screwed me out of over $50,000.00
"A conspiracy of silence speaks louder than words" - John Lennon
Thursday, May 15, 2008 7:17 PM |
Blogging
Technology
Sprint gouged me to the tune of around $56,000.00
The purpose of this website is to bring light to the fact that Sprint often gouges customers, especially corporate and business customers. How do I know? Because I recently discovered that Sprint had been gouging me to the tune of $1445.25 dollars a month for three (3) years and four (4) months. Gouging me that is until I found out about it and pulled the plug on my Sprint T1 circuits. Who am I? I am Allen Harkleroad of Statesboro Georgia and I work for a small technology company in Statesboro.
Read my full story, view and listen to the evidence. www.sprint-really-sucks.com